Returns & Refunds Policy

At findpetstores.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

Returns

You may return most items within 30 days of delivery for a refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Some items, such as perishable goods or personalized products, cannot be returned. For details, please contact our customer service team.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a few business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact our customer service team for assistance.

Shipping Returns

You’ll be responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For more details, please visit our website.

Thank you for shopping with findpetstores.com!